If the client uses the services offered on the WEBSITE, this means, in any case, that he accepts these specific Conditions of the Online Purchase Contract at the time of placing his/her order.


The following terms and conditions will apply to all contracts between the client and MYRIAM MORENO (48411031-X), registered in Valencia, Spain, on the delivery of products, which are requested in the MYRIAM MORENO online store in the website www.myriammoreno.com


2.1 This information and the details contained in the WEBSITE do not constitute an offer to sell, but an invitation to exchange. There will be no agreement between the customer and MYRIAM MORENO regarding any product until MYRIAM MORENO has expressly accepted the order (even if the customer’s account has already been charged). If the offer is not accepted and any amount has been charged to the customer’s account, the amount of said charge will be returned in full.

To place an order, the customer must follow the online purchase procedure and click on “Authorize payment”. After that, you will receive an email confirming receipt of your order (Order Confirmation). The customer must remember that this does not mean that their order has been accepted, since their order is nothing more than an offer to MYRIAM MORENO to buy one or more products. All orders are subject to acceptance by MYRIAM MORENO, who will confirm said acceptance by sending an email informing the customer that the product is being shipped (Shipping Confirmation). The agreement to buy a product between MYRIAM MORENO and the customer (Agreement) will be formalized only once the shipping confirmation has been sent to the customer.

Only the products listed in the Shipping Confirmation will be subject to the Agreement. MYRIAM MORENO will not have to supply any other products that the customer has ordered until he confirms that these products have been sent through a separate Shipping Confirmation.


The customer places the order by completing the following steps:

-Select product (s) and “add to bag”.

-Select “view cart” to see detailed information of the products to be purchased.

-Enter all personal and payment information and click “Continue”.

-After placing an order, MYRIAM MORENO will send an email to the customer, confirming receipt of the order and containing the order details. This email does not constitute acceptance of the offer.

MYRIAM MORENO accepts the offer by sending the products to the address provided by the customer or confirming the shipment by email. The contract has not been concluded before MYRIAM MORENO has accepted the offer.


3.1 All prices indicated in the online store are in euros and include 21% VAT in Spain.

3.2 Shipping costs are not included. For detailed shipping costs, see 5. below.

3.4 For payment, MYRIAM MORENO only accepts credit cards with the STRIPE, PAYPAL, APPLE PAY and ANDROID PAY payment system. In case of delivery outside the EU, the customer is obliged to pay customs duties and other costs incurred. Customs policies vary widely from country to country, so the customer should contact the local customs office for more information.


4.1 The products that are “in stock” will be delivered within Spain and the EU within 7 to 15 working days and outside the EU within 20 to 30 working days.

4.2 For products that are “out of stock”, the delivery time can be up to 8 weeks in case of delivery within Spain and the EU. In case of delivery outside the EU, the delivery time can be up to 10 weeks.

4.3 If the customer requests multiple items and one or more of the ordered items are currently out of stock, MYRIAM MORENO will not ship the goods until each of the ordered items is back in stock. In that case, delivery time can take up to eight weeks for customers within the EU and up to 10 weeks for customers outside the EU.

4.4 All products in Spain will be delivered by the carrier CORREOS EXPRESS unless another service is expressly requested.

4.5 The shipping costs depend on the customer’s location:

(a) Place of delivery within Spain: 4.00 euros.

(c) place of delivery within the EU: 12.00 euros

(d) place of delivery outside the EU: 21.00 euros

4.6 MYRIAM MORENO shall not be liable for any delay or breach of its obligations under these conditions if the delay or failure is due to a cause beyond our reasonable control. This condition does not affect your legal rights.

The risk of loss or damage will not pass to the customer until the goods have been delivered to the customer.


5.1 Items purchased for sale are not returnable for exchange or refund. All sales are final.

5.2 The customer has the right to return the new unused or unused products within 14 days (but not the items purchased for sale). Goods must be returned in their original packaging where applicable. They must be unused, except for the purpose of testing. If there is evidence to suggest that the products have been used to such an extent that the value of the product decreases, the customer loses his right to exercise a return. The 14-day period will begin to run after receiving this instruction (for example, via email, fax), but in any case not before the customer has received the merchandise. To comply with the 14-day period, it will be sufficient that the products in question have been sent as new and unused within this period.

5.3 In the case of the return of the products, all the services and products received and any benefits derived from them will be returned.

5.4 MYRIAM MORENO will only cover the shipping costs incurred in the return of the products if the return is a result of our error.

5.5 Items can only be returned if they are still welded and packed in their original sheets and / or hygiene packs. Our return policy does not affect your legal rights. We only refund the credit card that was used to place the order.


MYRIAM MORENO retains the title of the merchandise until receipt of all payments in full.


8.1 MYRIAM MORENO will grant a two-year guarantee for all products.

8.2 Used stones and other natural raw materials and products are not defective in case of insignificant deviations in form, shape, color and weight within accepted natural product standards due to raw materials.


9.1 MYRIAM MORENO has the right to collect, process and use the data of our clients in accordance with the applicable data protection law.

9.2 MYRIAM MORENO will only use customer data in order to provide the data and / or for correspondence with the customer.

9.3 If necessary for payment processing, MYRIAM MORENO will transfer the customer’s payment details to the credit institute indicated with the payment.


As far as MYRIAM MORENO refers or establishes links to any other website on its website www.myriammoreno.com, MYRIAM MORENO assumes no responsibility for the integrity, correctness or data protection of the content of the respective websites.


11.1 The contract will be governed by the laws of Spain.

11.2 The exclusive place of jurisdiction for any dispute that arises or in relation to this contract is Valencia, Spain.

11.3 In the event that any of the provisions of these terms and conditions are not valid, are invalid or cannot be legally enforced, said condition will be considered separable and will not affect the validity and enforceability of the remaining provisions of the terms and conditions.