The customer is entitled to return the new unused or unused products within 14 consecutive days of receipt of the product.
Goods must be returned in their original packaging where applicable.
They must be unused, except for the purpose of testing. If there is evidence to suggest that the products have been used to such an extent that the value of the product decreases, the customer loses his right to exercise a return.
The 14-day period will start to run after receiving this instruction (for example via email), but in any case the customer has not received the goods before. To comply with the 14-day period, it will be sufficient that the products in question have been sent as new and unused within this period.
The customer is only entitled to return the products directly to MYRIAM MORENO.
Please follow these steps when returning / exchanging an order:
* 1) Send an email to email@example.com
* 2) Make sure jewelry and / or art is carefully packaged in your folder, bags, and original jewelry boxes.
* 3) Clarify on the customs declaration on the outside of the package that it is a return and that the value is 0.
* 4) Return your order to: Myriam Moreno, Calle Hortaleza 108 4izq. 28004 Madrid, Spain. +34 629711944
In the case of the return of the products, all the services and products received and any benefits derived from them will be returned.
MYRIAM MORENO will only cover the shipping costs incurred when returning the product (s) if the return is the result of our error.
Our return policy does not affect your legal rights.
We will only refund the credit card that was used to place the order.
MYRIAM MORENO cannot refund sales duties and taxes for orders shipped to destinations outside the EU.
Depending on the country your order was shipped to, you can contact your local customs office directly for a refund of these costs. Please note that for orders shipped to destinations outside the EU where the customer refused deliveries or the customer was not available to receive delivery, MYRIAM MORENO will not be able to refund sales duties and taxes.
All sales taxes will be refunded to customers located within the EU.